Product-page, invoice, quotation or marketplace-specific terms may apply where they are more specific and legally valid. Mandatory consumer rights remain unaffected.
1. Which policy applies
The applicable process depends on where the product was purchased. A SHANYANSH.com return, a marketplace return/refund and a manufacturer warranty claim are separate workflows. The most specific valid product-page, order, invoice, quotation or marketplace term applies.
2. SHANYANSH.com return requests
Start the request from the verified customer account or returns desk within the return window displayed for the relevant order or product. The system may require the order number, invoice, reason, product condition and supporting images or video.
3. Marketplace purchases
Amazon, Flipkart and other marketplaces control their own cancellation, return, refund and replacement windows. Customers should first use the applicable marketplace workflow for wrong item, missing item, delivery damage or platform-window returns.
4. Manufacturer warranty is separate
After the marketplace return window, an eligible manufacturing-defect request may be reviewed under the product-specific SHANYANSH warranty matrix. Marketplace return eligibility does not automatically create a manufacturer replacement entitlement.
5. Condition and inspection
- Return the approved product with the requested accessories, packaging and identifiers.
- Do not dispatch an item before receiving approved pickup or self-dispatch instructions.
- Inspection may confirm the product, condition, accessories, serial/batch, damage indicators and reported issue.
6. Refund processing
An approved refund is initiated only after the required verification and, where applicable, receipt and inspection. Bank, card, UPI or payment-provider settlement time is outside SHANYANSH’s direct control.
7. Return-linked warranty cancellation
If a website or marketplace order is confirmed as cancelled, returned or refunded, the linked digital warranty certificate or marketplace warranty registry record may be revoked automatically because the customer no longer retains the covered purchase.
8. Common exclusions
- Unapproved or unidentifiable product
- Missing purchase proof where required
- Altered invoice, serial, label or registry information
- Damage created after delivery or outside the applicable policy
- Incomplete accessories or packaging where they are required for the approved return
9. Support records
Keep the order ID, invoice, SKU, courier details and communication reference. These records help connect the return, refund, inventory and warranty status correctly.