Product-page, invoice, quotation or marketplace-specific terms may apply where they are more specific and legally valid. Mandatory consumer rights remain unaffected.
1. Data controller
Shanyansh Technologies Private Limited, House No. 16, Basement, Gali No. 9, Meethapur, Badarpur Border, New Delhi – 110044, India. Contact: info@shanyansh.com.
2. Information collected
- Name, email, mobile, address and account information
- Orders, invoices, payment state, returns and shipment references
- Product, SKU, serial/batch, purchase channel and warranty records
- Warranty evidence such as invoice files, product images, issue descriptions and approved videos
- Business, dealer, OEM and quotation information
- Device, browser, IP/security and activity records required for protection and audit
3. Purposes
Information is used to create and protect accounts, process orders, verify payment, deliver products, issue invoices, manage returns and warranty cases, prevent fraud, communicate updates, meet legal obligations and improve service.
4. Sharing
Relevant information may be shared with payment providers, courier/logistics providers, hosting and communication providers, approved service partners, professional advisers and lawful authorities when necessary. Personal information is not sold to advertisers.
5. Warranty evidence protection
Warranty uploads are used for eligibility, troubleshooting, inspection and resolution. Access should be limited to authorised workflows, and sensitive evidence should not be placed in public links.
6. Security
Controls may include encrypted transport, protected sessions, OTP verification, role-based access, rate limits, file validation, audit records and private document delivery. No internet system can guarantee absolute security.
7. Retention
Records are retained for the period reasonably required for customer service, warranty, accounting, tax, security, dispute handling and legal compliance. Different record categories may have different retention periods.
8. Customer requests
You may request access, correction or deletion where applicable and where retention is not legally required. Account export or deletion requests must be verified before processing.
9. Third-party services
Payment gateways, couriers, maps, WhatsApp, marketplaces and other third parties operate under their own policies after the customer uses those services.
10. Grievance contact
Grievance Officer: Mr. Asheesh Chauhan, Director. Email: info@shanyansh.com. Phone: +91 94119 19094.